Based on Best Practices in IT Service Management - ITIL® 2011 Foundation Certification is a globally recognized examination-based professional credential program that is accredited and managed by PEOPLECERT – the leading Player in Global Certifications Industry.


ITIL® 2011 Foundation Certification has been specifically designed for IT Project Infrastructure Staff working across industry verticals like IT/ITeS, Software, Construction, Power/Energy, Government, Defense, Telecom, Manufacturing, Research & Development, Product Development, Oil & Gas, to name a few.

This certification serves as a foundation to build a career in the IT Infrastructure/IT Service Support Role.

Top companies recommend their IT, Networking, Desktop Support, IT Infrastructure Support, Database Support, Application Support to become ITIL® Certified as they know that have an idea of what to expect from an ITIL® Certification Holder, as opposed to someone else with the same Degree/Diploma but no ITIL® Certification.

With an overall experience of delivering 300+ ITIL® 2011 Foundation Certification to 5,000+ participants, KnowledgeWoods Consulting has emerged as a Trusted Partner for the ITIL® 2011 Foundation Certification Initiative.

We understand what ITIL® Certification means to you, and as such, provide you multiple training modes like Classroom, LIVE Learning & e-Learning to prepare for ITIL® Certification and Prepare for a career in IT Infrastructure Services role.


  • If you Fail to clear your ITIL® Foundation Exam at the First Attempt, We will PAY your Training Fee Back
  • Assessing Participant's Profile and Advising on How ITIL® Certification Can Add Value
  • PEOPLECERT Accredited Courseware
  • Best-in-Class Program Deliverables
  • More than 97% Success Rate for First Time Exam Takers
  • Proven Learning Model based on Bloom's Taxonomy
  • Strategy to Clear ITIL® Certification Exam at First Attempt
  • Mock Tests with Graphical Reports to Assess your Preparation Level
  • Query Handling Facility over E-mail
  • Dedicated & Toll Free Customer Support for ITIL® Application Submission, Exam Booking
  • Comprehensive Participant Feedback Mechanism


Module No.Module NameTopics Covered
Module IIntroduction
  • Basic Introduction to ITIL® 2011 Foundation Level Examination
  • Service Management as a Practice
Module IIService Life Cycle
  • Goals & Objectives of Life Cycle Components
  • Overview of the ITIL® Library
Module IIIGeneric Concepts and Definitions
  • Understanding of ITIL® terminologies, fundamentals & principles
Module IVKey Principles and Models
  • Introduction to entire Lifecycle Stream
Module VITIL® Processes
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
Module VIITIL® Functions
  • Service Desk Function
  • Technical Management & Application Management
  • IT Operations Management & IT Operations Control
  • Facilities Management
Module VIIITIL® Roles
  • Key Service Management Roles
  • Responsibilities of Process Owner, Process Manager, Service Owner & Process Practitioner
  • RACI Model
Module VIIIService Strategy
  • Management of Service Portfolio
  • Business Relationship Management
  • Financial Management for IT services
Module IXService Design
  • Service Level Management
  • Service Catalogue & Availability Management
  • Supplier Management
  • Capacity management & Design Coordination
Module XService Operation
  • Understanding Incident Management & Problem Management
  • Overview of Event Management, Request Fulfillment & Access Management
Module XIService Transition
  • Study of Change Management
  • Knowledge Management
  • Release & Deployment Management
  • Transition Planning & Support
  • Service Asset & Configuration Management
Module XIIContinual Process Improvement
  • Understanding the 7 Step Improvement Process
Module XIIITechnology & Architecture
  • Service Automation
  • Service Management Processes
  • Integrating Various Components


  • Makes you aware of the Best Practices in ITSM
  • Act as Qualification/Disqualification Criteria for Entry Level, Top paying IT Infrastructure/Support Jobs
  • Recognizes your Knowledge, Skills, and Abilities Globally
  • Lead to Career Opportunities and Advancement
  • Increases Chances of Getting Better Jobs at Entry/Mid Level
  • Establishes Foundation for a Career in IT Service Management
  • Contribute towards Enhancing/Improving organizational service management processes
  • Shows your commitment to the IT Service Management profession


How to become ITIL® 2011 Certified

  • Undertake ITIL® Training based on AXELOS Guidelines
  • Attempt Mock Exams
  • Schedule ITIL® 2011 Exam
  • Pass ITIL® 2011 Exam

   Foundation Certificate

  • Two (2) Days Classroom Training/24 Hours of eLearning
  • PDUs Certificate
  • Five (5) Mock Test


What can KnowledgeWoods do for you?

  • Assess Participant's Profile
  • Provide Road Map for ITIL® Certification
  • Share Details about Costs associated with ITIL® Exam
  • Provide Options to attend Exam Training via
    - Classroom
    - Live Learning
    - E-Learning
  • Query Handling Facility over E-mail
  • ITIL® Exam Mock Tests
  • Dedicated & Toll Free Customer Support for
    - ITIL Application Submission
    - Exam Booking
call now | toll free +91 - 987654321