MICROSOFT® DYNAMICS CRM

Microsoft® Dynamics CRM is a full-fledged customer relationship management (CRM) solution designed to formalize, measure and enhance your company’s sales, marketing, and customer service processes.






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MICROSOFT® DYNAMICS CRM

Microsoft® Dynamics CRM is a full-fledged customer relationship management (CRM) solution designed to formalize, measure and enhance your company’s sales, marketing, and customer service processes.

25,000+ companies in India and worldwide are looking for formally trained/certified Microsoft® Dynamics CRM Staff for Installing, Configuring, Managing/Administering Dynamics CRM Deployments in their organization/client sites worldwide.

Microsoft® Learning Partner & PMI® Global R.E.P. – KnowledgeWoods Consulting works closely with IT Project Staff worldwide for their professional development/certification initiatives.

As a leading Microsoft Silver Learning Partner, KnowledgeWoods Consulting aims to make different stakeholders – Business Analysts, Project Managers, End Users, Administrators and Senior Executives understand how to optimally use Microsoft® Dynamics CRM.

We understand what Microsoft® Dynamics CRM Certification means to you and as such, provide you multiple training modes like Classroom & LIVE-Learning to prepare for Microsoft® Dynamics CRM 2011/2013 Certifications.

 

KEY FEATURES

  • 100% Passing Assurance – If you Don’t Pass, We PAY your Re-Exam Fees
  • Assessing Participant's Profile and Advising on How Microsoft® Certification Can Add Value
  • Training Delivered by Microsoft® Certified Trainers
  • Best-in-Class Program Deliverables
  • Review Exercises, Practice Tests for Microsoft® Certification to keep participants "awake"
  • More than 97% Success Rate for First Time Exam Takers
  • Strategy to Clear Microsoft® Certification Exam at First Attempt
  • Course Completion Certificate for Training by KnowledgeWoods Consulting
  • Comprehensive Participant Feedback Mechanism

 

CERTIFICATION

Companies worldwide are putting in more efforts day by day to improve/enhance customer experience and translate happy customers into better business results.

Microsoft® Dynamics CRM 2011 is a full-fledged customer relationship management (CRM) solution designed to formalize, measure and enhance your company’s sales, marketing, and customer service processes.

The idea is to manage a single & complete view of your customer right from the time he/she gets in touch with your company, makes a purchase and then receives customer service.

As a leading Microsoft® Silver Project and Portfolio Management, KnowledgeWoods Consulting aims to make different stakeholders – Business Analysts, Project Managers, End Users, Administrators and Senior Executives understand how to optimally use Microsoft® Dynamics CRM 2011.

25,000+ companies in India are looking for formally trained/certified Microsoft® Dynamics CRM 2013 Staff for Applying, Customizing and Configuring Dynamics CRM Deployments in their organization or client sites worldwide.

 

COST

Exam IDCourse IDMicrosoft Certification NameDurationTraining Cost (INR)
MB2-700MOC - 80546A
MOC- 80545A
Sales Management in Microsoft Dynamics CRM 2013
Customer Service in Microsoft Dynamics CRM 2013
5 Days22,299
(Plus Service Tax)
MB2-703MOC- 80542ACustomization and Configuration in Microsoft Dynamics CRM 2013

 

OBJECTIVE

When you attend the Microsoft® Dynamics CRM 2011 Certification Program, you will:

  • Learn about the key Microsoft® Dynamics CRM 2011 Applications, Installation, Deployment, Customization and Configuration or concepts as outlined in the Microsoft Official Curriculum (MOC).
  • Identify the techniques required to customize the Microsoft® Dynamics CRM so as to meet the specialized needs of businesses which includes security, creation and configuration of entities, design of forms views and charts, auditing, and solutions.
  • Learn how to leverage the KnowledgeWoods Deliverables to Pass the Microsoft® Dynamics CRM 2011 Exam at the First Attempt.

 

PROGRAM OUTLINE

Exam IDCourse IDMicrosoft® Certification NameCourse Modules
MB2-700 – Microsoft® Dynamics CRM 2013 ApplicationsMOC - 80546ASales Management in Microsoft® Dynamics CRM 2013
  • Module 1: Introduction to Sales Management
  • Module 2: Lead Management
  • Module 3: Working with Opportunity Records
  • Module 4: Working with the Product Catalog
  • Module 5: Sales Order Processing
  • Module 6: Metrics and Goals
  • Module 7: Sales Analysis
MOC- 80545ACustomer Service in Microsoft® Dynamics CRM 2013
  • Module 1: Introduction
  • Module 2: Cases
  • Module 3: Knowledge Base
  • Module 4: Queue Management
  • Module 5: Contracts
  • Module 6: Analysis, Reports and Goals
  • Module 7: Service Scheduling
MB2-703 – Microsoft® Dynamics CRM 2013 Customization and ConfigurationMOC- 80542ACustomization and Configuration in Microsoft® Dynamics CRM 2013
  • Module 1: Introduction to Customizing Microsoft Dynamics CRM 2013
  • Module 2: Building a Security Model in Microsoft Dynamics CRM 2013
  • Module 3: Customizing Entities
  • Module 4: Customizing Fields
  • Module 5: Managing Relationships
  • Module 6: Customizing Forms
  • Module 7: Configuring Business Rules
  • Module 8: Customizing Views
  • Module 9: Customizing Charts and Dashboards
  • Module 10: Additional Security Options
  • Module 11: Business Process Flows

 

CRM 2011 COURSES

Microsoft® Dynamics CRM 2011 Courses
Major RoleExam IDCourse IDMicrosoft® Certification NameTypeDurationDeliverablesTraining Cost (INR)
ADMINISTRATORMB2-86780296AMicrosoft® Dynamics CRM 2011 Installation and DeploymentClassroom2 Days /
16 Hours
  • Microsoft® Official Curriculum: 80296A
  • Course Completion Certificate from KnowledgeWoods Consulting
15,000
Exam Currently Unavailable80446AAdministering Microsoft® Dynamics CRM 2011Classroom2 Days /
16 Hours
  • Microsoft® Official Curriculum: 80446A
  • Course Completion Certificate from KnowledgeWoods Consulting
15,000
Exam Currently Unavailable80447AIntegrating Microsoft® Dynamics CRM 2011 with Microsoft® Office SharePoint Server 2010On Demand1 Day /
8 Hours
  • Microsoft® Official Curriculum: 80447A
  • Course Completion Certificate from KnowledgeWoods Consulting
10,000
FUNCTIONALMB2-86680294BMicrosoft® Dynamics CRM 2011 Customization and ConfigurationClassroom3 Days /
24 Hours
  • Microsoft® Official Curriculum: 80294B
  • Course Completion Certificate from KnowledgeWoods Consulting
20,000
Exam Currently Unavailable80445AReporting in Microsoft® Dynamics CRM 2011On Demand1 Day /
8 Hours
  • Microsoft® Official Curriculum: 80445A
  • Course Completion Certificate from KnowledgeWoods Consulting
10,000
Exam Currently Unavailable80444AWorkflow and Dialog Processes in Microsoft® Dynamics CRM 2011On Demand1 Day /
8 Hours
  • Microsoft® Official Curriculum: 80444A
  • Course Completion Certificate from KnowledgeWoods Consulting
10,000
DEVELOPMENTMB2-87680295AExtending Microsoft® Dynamics CRM 2011Classroom3 Days /
24 Hours
  • Microsoft® Official Curriculum: 80295A
  • Course Completion Certificate from KnowledgeWoods Consulting
25,000
END USERMB2-86880290A
80291A
80292A
80293A
Microsoft® Dynamics CRM 2011 ApplicationsOn Demand4 Days /
32 Hours
  • Microsoft® Official Curriculums: 80290A, 80291A, 80292A, 80293A
  • Course Completion Certificate from KnowledgeWoods Consulting
20,000

 

PAYMENT TERMS & CONDITIONS – CLASSROOM TRAINING

(Designed to Help You Succeed & Allow us to Function Optimally as an organization)

At KnowledgeWoods Consulting - We are confident of our new line of Microsoft® Dynamics CRM Certification Training Program Deliverables that we offer the participants with 25 Days - Passing Assurance, where If You Fail to Clear Your Microsoft® Dynamics CRM Certification Exam at the First Attempt, We'll Pay the Re-Exam Fees for your Next Attempt on your Behalf!

Our Unique, copyrighted Training Methodology allows the best possible approach to prepare and successfully clear the Microsoft® Dynamics CRM Certification Exam.

Certified Trainers with relevant, hands-on Industry Experience, World-Class Courseware based on Latest Adult Learning Techniques, Online Question Banks with Graphical Reports, Dedicated Post Training Support have been developed and regularly updated to help participants Pass the Microsoft® Dynamics CRM Certification Exam at the very first attempt.

Results speak for themselves - Overall, around 97% of our past participants clear Microsoft® Exams in the very First Attempt! On top of it - Our UNIQUE OFFER awards you the peace of mind that comes from knowing you selected the Right Partner - KnowledgeWoods Consulting for your professional development.

We Wish you Good Luck!

Dear Participant/Microsoft® Certification Aspirant, when you register online/by phone/in person/by email for KnowledgeWoods SURESHOT™ Microsoft® Dynamics CRM Certification Program, you agree to abide by the following terms and conditions:-

Program Registration

Kindly note that registration for a particular program cannot be considered guaranteed until & unless:-

  1. Full payment of the Program Charges is made via Current Dated Cheque / Demand Draft / Online Transfer/ Credit Card within Two (2) Days of the Registration and in any case before the program start date
  2. Has been explicitly acknowledged by KnowledgeWoods Consulting Pvt. Ltd. employee over Email.
  3. Online Admit Card has been issued to you, which is mandatory to carry on the First (01) Day of the Training Program

Cheque should be made in favor of "KNOWLEDGEWOODS CONSULTING PVT. LTD" payable at New Delhi. You also have the option to pay by credit card, debit card, cheque, or wire transfer via CCAvenues.

Kindly note, we do not have any association/partner companies in Bengaluru, Hyderabad, Chennai, Kolkata, Ahmedabad and Chandigarh – and any financial transaction or otherwise has to be done with our KnowledgeWoods Consulting Pvt. Ltd. employee only.

In case, you have chosen to pay by Cheque – Your Seat would be confirmed only upon successful realization of the Cheque i.e. when your Cheque is cleared and we receive your funds in our account.

In the event a Cheque is returned for insufficient funds, we will allow Two (2) Business days for you to make full payment.

An additional fee of Rs. 500/- will be charged for each returned Cheque.

Lack of payment for any reason whatsoever may result in collection proceedings and we reserve the right to notify Microsoft® that your Course Transcript or Certificate has been suspended due to non-payment.

The Program Charges cover the registration/participation charges, and all other Program Deliverables in addition to snacks/lunch during the training program.

You will have access to Microsoft® Dynamics CRM Mock Examination for 45 days from the training completion date.

Mock Tests will be Activated upon YOUR Request via Email to: - support@knowledgewoods.com during Working Hours: 10am - 6 pm, Monday to Friday.

Program Cancellation Policy

We may have to cancel any particular Program due to inclement weather, instructor illness, insufficient enrollment or other unforeseen circumstances.

We understand and appreciate your commitment to Microsoft® Dynamics CRM Certification Exam and as such, we will make all reasonable efforts to reschedule a cancelled program or make alternate arrangements to provide you with training.

You have the option to re-schedule the program or enroll in similar program available at another time or choose to obtain a full refund.

All refunds are processed in Fifteen (15) business days from the scheduled program end date.

Fees Refund & Program Rescheduling Policy

To deliver enriching experience to you, KnowledgeWoods Consulting Team puts a lot of hard work behind the scenes – Logistics, Hotel Arrangements, and Travel Arrangements etc.

As such, it becomes necessary to levy fees if you choose to Cancel Your Registration or Do not Attend Full Training Program at once.

If a candidate cannot attend a booked course or examination, it is the candidate's responsibility to INFORM KnowledgeWoods Consulting Pvt. Ltd. by email as soon as possible.

If you cancel after registration before Seven (07) business days of the actual program start date, you will be charged Rs. 2,500/- towards cancelation fees.

Cancelation within Seven (7) business days of the actual program start date will result in forfeiture of the entire course fee.

All refunds will be processed Thirty (30) business days after the end date of the actual scheduled program.

You also have the option to postpone your program to another program subject to availability and KnowledgeWoods Consulting Management approval.

No rescheduling fee is levied if rescheduling is done before Seven (07) business days prior to the actual class start date, otherwise a Nominal Re-scheduling fee of Rs 3200/- is levied.

Cancelation of postponed program results in forfeiture of program charges.

For you to clear Microsoft® Dynamics CRM Certification Exam at the very FIRST ATTEMPT, KnowledgeWoods strongly recommends you to Attend the Complete Training Program at one go i.e. continuously.

In case, you are not able to attend the Full Training program at once:-
- Our Unique Offer to Pay the Re-exam Fees for your next attempt stands null and void.
- Rescheduling Charge of INR 3200/- will be levied.
- Contact Hours Certificate will be On-Hold/Not Issued till you complete the Entire Training Program.

Copyrights and Proprietary Property

We will provide to you manuals and other material, which are copyrighted proprietary property of KnowledgeWoods Consulting Pvt. Ltd.

All copyrights relating to any course materials provided or made available by us or any other party during the program remain the sole property of the holder of the copyright.

Therefore, no part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without our prior written consent.

Any such reproduction, storage or transmittal of copyrighted material constitutes a violation of this agreement and will be reported to Microsoft® and may lead to suspension of your Microsoft® Dynamics CRM Credential.

YOU HEREBY WARRANT AND REPRESENT THAT YOU HAVE REGISTERED FOR THE KNOWLEDGEWOODS SURESHOT™ MICROSOFT® DYNAMICS CRM CERTIFICATION PROGRAM SOLELY FOR THE PURPOSE OF PREPARING FOR THE MICROSOFT® DYNAMICS CRM CERTIFICATION EXAM

AND

THAT YOU HAVE NO DIRECT OR INDIRECT RELATIONSHIP WITH ANY ENTITY/INDIVIDUAL/CONSULTANT WHICH PROVIDES TRAINING FOR THE MICROSOFT® DYNAMICS CRM CERTIFICATION EXAM

AND

THAT YOU WILL NOT ALLOW ANY OTHER PERSON TO READ THE MATERIALS AND ATTEMPT PRACTICE TESTS FROM KNOWLEDGEWOODS CONSULTING PVT. LTD.

MOST IMPORTANT: 25 Days - Passing Assurance Terms

KnowledgeWoods Consulting has been the First and till-date, the only Microsoft® Registered Partner in India to offer the most transparent, easy to understand 25 Days - Passing Assurance for their training programs.

If you are not able to CLEAR the Microsoft® Dynamics CRM Certification Exam on your First Attempt, we will:-

a) PAY the Re-Exam Fees for your Next Attempt on your behalf (Please note that the Re-Exam Fees will be paid directly to Microsoft®/Exam Body, and not to the candidates).
b) Analyze your Exam Results
c) Provide Web-based/Phone based coaching for Microsoft® Dynamics CRM Certification Examination

** Our Unique Offer to Pay your Re-examination Fees is applicable Only on your First Try at the Re-Exam, and not for the subsequent Re-examination attempts.

PRE-CONDITION:

- You must take the Microsoft® Dynamics CRM Certification Examination within Twenty Five (25) Days after the Training Session
- You have attended the Full Training Program without any interruption
- You have completed (Attempted all Questions) all the Sets of Mock Exam provided by KnowledgeWoods Consulting prior to appearing for Microsoft® Dynamics CRM Certification Exam.

Kindly note: KnowledgeWoods Online Exam System generates Automatic, Candidate-wise Report for Mock Exam Attempted & your respective scores in the Mock Exam. As such, to meet the pre-requisites, and more importantly to clear the Microsoft® Dynamics CRM Certification Examination at the very First Attempt - it becomes mandatory to attempt all the Sets of Mock Microsoft® Dynamics CRM Certification Exams provided by KnowledgeWoods Consulting.

THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, BY KNOWLEDGEWOODS CONSULTING PVT. LTD.

PLEASE NOTE & BE ADVISED THAT APART FROM WORLD-CLASS PROGRAM DELIVERABLES, GUIDANCE & DEDICATED POST-TRAINING SUPPORT, KNOWLEDGEWOODS CONSULTING PVT. LTD. WILL NOT PROVIDE ANY OTHER ASSITANCE, EXPRESSED, IMPLIED OR ASSUMED.

THE RE-EXAM WOULD BE PROCESSED WITHIN TWENTY FIVE (25) DAYS OF YOUR SUBMITTING THE MICROSOFT® DYNAMICS CRM CERTIFICATION EXAM TRANSCRIPT/SCORESHEET TO KNOWLEDGEWOODS CONSULTING PVT. LTD.

KNOWLEDGEWOODS CONSULTING PVT. LTD. LIABILITY IS RESTRICTED TO THE AMOUNT YOU HAVE PAID FOR THE EXAMINATION ONLY NOT EXCEEDING THE EXAMINATION FEES PAID IN ANY/ALL CASES.

KnowledgeWoods Consulting Pvt. Ltd. reserves the right to amend these Terms and Conditions at any time and without notice.

Dear Participant,

When you register online/by phone/in person/by email for KnowledgeWoods SURESHOT™ Microsoft® Dynamics CRM Certification Training Program, you are agreeing to abide by the above mentioned terms and conditions.

PAYMENT TERMS & CONDITIONS – LIVE LEARNING

At KnowledgeWoods Consulting - We are confident of our new line of Microsoft® Dynamics CRM Certification LIVE Learning Program Deliverables that we offer the participants with 25 Days - Passing Assurance, where If You Fail to Clear Your Microsoft® Dynamics CRM Certification Exam at the First Attempt, We'll Pay the Re-Exam Fees for your Next Attempt on your Behalf!

Our Unique, copyrighted Training Methodology allows the best possible approach to prepare and successfully clear the Microsoft® Dynamics CRM Certification Exam.

Certified Trainers with relevant, hands-on Industry Experience, World-Class Courseware based on Latest Adult Learning Techniques, Online Question Banks with Graphical Reports, Dedicated Post Training Support have been developed and regularly updated to help participants Pass the Microsoft® Dynamics CRM Certification Exam at the very first attempt.

Results speak for themselves - Overall, around 97% of our past participants clear Microsoft® Exams on the very First Attempt! On top of it - Our UNIQUE OFFER awards you the peace of mind that comes from knowing you selected the Right Partner - KnowledgeWoods Consulting for your professional development.

We wish you Good Luck!

Dear Participant/Microsoft® Certification Aspirant, when you register online/by phone/in person/by email for KnowledgeWoods Microsoft® Dynamics CRM LIVE Learning Program, you agree to abide by the following terms and conditions:-

Program Registration

Kindly note that registration for a particular program cannot be considered guaranteed until & unless:-

  1. Full payment of the Program Charges is made via Current Dated Cheque / Demand Draft / Online Transfer/ Credit Card within Two (2) Days of the Registration and in any case before the program start date
  2. Has been explicitly acknowledged by KnowledgeWoods Consulting Pvt. Ltd. employee over Email.

Cheque should be made in favour of "KNOWLEDGEWOODS CONSULTING PVT. LTD" payable at New Delhi. You also have the option to pay by credit card, debit card, cheque, or wire transfer via CCAvenues.

Kindly note, we do not have any association/partner companies in India and any financial transaction or otherwise has to be done with our KnowledgeWoods Consulting Pvt. Ltd. employee only.

In case, you have chosen to pay by Cheque – Your Seat would be confirmed only upon successful realization of the Cheque i.e. when your Cheque is cleared and we receive your funds in our account.

In the event a Cheque is returned for insufficient funds, we will allow Two (2) Business days for you to make full payment.

An additional fee of Rs. 500/- will be charged for each returned Cheque.

Lack of payment for any reason whatsoever may result in collection proceedings and we reserve the right to notify Microsoft® that your Course Transcript or Certificate has been suspended due to non-payment.

The Program Charges cover the registration/participation charges, and all other Program Deliverables during the training program.

Mock Tests/Practice Questions will be provided upon YOUR Request via Email to: - support@knowledgewoods.com during Working Hours: 10am - 6 pm, Monday to Friday.

Program Cancellation Policy

We may have to cancel any particular Program due to inclement weather, instructor illness, insufficient enrollment or other unforeseen circumstances.

We understand and appreciate your commitment to Microsoft® Dynamics CRM Certification Exam and as such, we will make all reasonable efforts to reschedule a cancelled program or make alternate arrangements to provide you with training.

You have the option to re-schedule the program or enroll for similar program available at another time or choose to obtain a full refund.

All refunds are processed in Fifteen (15) business days from the scheduled program end date.

Fees Refund & Program Rescheduling Policy

To deliver enriching experience to you, KnowledgeWoods Consulting Team puts a lot of hard work behind the scenes – Logistics and other arrangements etc.

As such, it becomes necessary to levy fees if you choose to Cancel Your Registration or Do not Attend Full Training Program at once.

If a candidate cannot attend a booked course or examination, it is the candidate's responsibility to INFORM KnowledgeWoods Consulting Pvt. Ltd. by email as soon as possible.

If you cancel after registration before Seven (07) business days of the actual program start date, you will be charged Rs 2,500/- towards cancellation fees.

Cancelation within Seven (7) business days of the actual program start date will result in forfeiture of the entire course fee.

All refunds will be processed Thirty (30) business days after the end date of the actual scheduled program.

You also have the option to postpone your program to another program subject to availability and KnowledgeWoods Consulting Management approval.

No rescheduling fee is levied if rescheduling is done before Seven (07) business days prior to the actual class start date, otherwise a Nominal Rescheduling fee of Rs 3200/- is levied.

Cancelation of postponed program results in forfeiture of program charges.

For you to clear Microsoft® Dynamics CRM Certification Exam at the very FIRST ATTEMPT, KnowledgeWoods strongly recommends you to Attend the Complete Training Program at one go i.e. continuously.

In case, You are n






Benefits of Microsoft® Dynamics CRM Certification


  • Makes you aware of Best Practices in Microsoft® Dynamics CRM Implementation & Administration
  • Acts as Qualification/ Disqualification Criteria for Top paying Microsoft® Dynamics CRM Jobs in INDIA & US
  • Recognizes your knowledge, skills and abilities globally
  • Leads to career opportunities and advancement
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How to become Microsoft® Dynamics CRM Certified?


  • Select Appropriate Microsoft® Certification Track
  • Undertake Training based on Microsoft® Official Curriculum
  • Apply for the Certification Exam
  • Attempt Mock Exam
  • Schedule the Exam at Testing Center
  • Appear for the Certification Exam
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What Can KnowledgeWoods Do For You?


  • Help You in Selecting Appropriate Certification Track
  • Provide Road Map for Microsoft® Certification
  • Share Details about Costs associated with Certification Exam
  • Query Handling Facility over E-mail
  • Microsoft® Exam Mock Questions
  • Dedicated & Toll Free Customer Support for Exam related Queries
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